eCare Network Management
Security, Performance, Monitoring and Expert Consulting
Your success is dependent on the performance and security of your business assets.
Optimize and protect your IT investment with comprehensive IT security, support, implementation
and maintenance from eMazzanti Technologies.
With eCare, you’ll always receive the IT support services you need quickly—to keep your business humming along.
Our eCare services provide 24 x 7 monitoring and support for customer servers, workstations, firewalls and other equipment as well as services including Exchange and Active Directory.
We staff a permanent helpdesk with qualified technical staff to respond to critical customer issues and ensure peace of mind.
24 x 7 x 365 IT Support
Automated
eCare agent monitors equipment 24X7 and automatically creates support ticket if a problem is detected.
Applies patches and performs virus, malware and disk cleanup regularly.
Reliable
Whatever it takes to get you back up and keep you running…you’re covered. Empowers anyone to call at anytime from anywhere. Get the fastest response possible whenever you need it. Tech support is notified immediately of email support requests, call or support issues detected 24/7.
Efficient
Keep hardware running smoothly and software up-to-date for just pennies per day per server, desktop or laptop.
Flexible
You control variable costs. When problems are detected, you review reports and support tickets and choose the billed services we perform.
Your business runs on your network. We make sure it never stops.
{e}Care Network Management monitors, maintains, and protects your entire IT environment 24x7 — catching and resolving problems before they affect your operations. Not after.
plans
eCare NM Basic
- Essentials covered
- All devices protected — antivirus, anti-spyware & ransomware prevention
- Automatic security patches and software updates
- Regular maintenance to keep devices fast and clean
- Hardware health monitoring — disk failures caught early
- Real-time alerts if a device or server goes down
- Uptime and performance reports
- ― Technical support available — billed separately
eCare NM Premium
- Proactive & fully managed
- All devices protected — antivirus, anti-spyware & ransomware prevention
- Automatic security patches and software updates
- Regular maintenance to keep devices fast and clean
- Hardware health monitoring — disk failures caught early
- Real-time alerts if a device or server goes down
- Uptime and performance reports
- All engineering, troubleshooting & support hours included
- 24x7 helpdesk with SLA — someone always picks up
- Proactive network monitoring — we fix issues before you notice them
- Regular maintenance of routers, switches and firewalls
- Daily backup verification
- All engineering assistance, troubleshooting, and support hours included in plan price.
Most popular
eCare NM Flex
- Built around your needs
- Tailor your package to suit your business’s needs. With prepaid hours and the ability to adjust your package periodically.
eCare Server Monitoring
Our monitoring tools that are installed on your server,
provide the close up snapshot of your network to ensure its health and stability
24 x 7 x 365
Monday - Sunday
Performance Monitoring Occurs Every 2 minutes and sends a 10 minute average to the Data Center.
Error and Warning Event IDs are captured every 15 minutes.
Services and Processes are probed every 2 minutes.
Device Availability is checked every 1 minute.
Anti-Virus Check
Security Patch Deployment
Logical Disk Space Check
Hardware & Software Asset Collection
Microsoft, Apple, 3rd Party Patch Assessment
Bring Your Business to the Next Level
When it comes to managing IT for your business you need an expert.
Let us show you what responsive, reliable and accountable IT Support looks like.
Let’s get started
Schedule a meeting to discuss how eCare SOC can protect your business
Network Management FAQ
What is Network Management?
Network management services cover monitoring, maintaining, and optimizing all devices, systems, and connections in a business IT environment. This includes configuring hardware, tracking performance, preventing downtime, and securing systems.
What is Remote Network Monitoring?
Remote network monitoring lets IT teams continuously observe servers, devices, and networks without being on‑site. It sends alerts for performance issues, security threats, or failures so problems are fixed before causing downtime.
How Does Automated Network Monitoring Work?
Automated remote network monitoring uses software agents to track device health, performance, and security continuously. Alerts trigger for failing hardware, low disk space, or unusual activity so issues are fixed early.
What Metrics Are Tracked for Business Networks?
Network management services monitor metrics such as device availability, application performance, hardware health, error logs, security updates, and vulnerabilities.
What Service Levels Are Available for Network Management?
Network management services are typically offered in tiered packages to meet different needs. Basic tiers focus on essential maintenance, while higher tiers add proactive remote network monitoring, 24/7 support, and scalable IT infrastructure management.
How Does Proactive Network Maintenance Prevent Business Disruptions?
Proactive maintenance in network management services addresses IT issues before they impact operations. Tasks such as security patching, firmware and software updates, hardware monitoring, and performance tuning significantly reduce downtime.
What Security Features Are Included in Network Management Services?
Network management services include security features such as antivirus, anti‑malware, ransomware prevention, spyware management, access controls, and continuous monitoring.
How Does Remote Monitoring Improve IT Support Response Times?
Remote network monitoring lets technicians detect and often resolve issues quickly without going on‑site. Alerts for server failures, malware, or connectivity problems trigger immediate action.
What Reporting and Documentation Capabilities Do Network Management Services Provide?
Network management services generate reports on uptime, performance, security events, and compliance status to support planning, optimization, and audits.
How Do Network Management Services Help Integrate IT Across Multiple Locations and Platforms?
Network management services unify IT across offices, remote teams, and cloud platforms. Integration includes synchronizing user accounts, connecting dashboards, aligning security policies, and standardizing workflows.